Terms

Thank you for logging on to the JUST MUSIC Brass Band & Wind Band on line store. We believe we currently have the most comprehensive stock of brass band music in the UK. Our catalogue is constantly being added to with new publications.

We cannot guarantee to have absolutely every single title in stock at any one time because the size of our catalogue makes this very difficult, however we do guarantee to fill all orders very quickly - our growing number of customers all over the world will vouch for this..

Ordering

We will be pleased to receive your order by any of the following means:

  1. Ordering directly online from our web site.
  2. or by E-mail at sales@justmusicuk.com
  3. by Telephone Within the UK 01355 245 674
  4. by Telephone Outwith the UK +44 1355 245 674

Normal business hours are 9.00am - 5.00pm Monday to Friday.

The Progress of your Order

Having placed your order, you will receive emails confirming that it was

  1. received by JUST MUSIC, that
  2. we have processed your order, and finally
  3. when your order was dispatched. You can also track the progress of your order(s) from 'My Account' on the website.

Availability

Our on-line catalogue marks each item as either (i) 'Available', (ii) 'Out of Print', (iii) 'Reprinting' (iv) 'In-preparation' or (v) 'Currently Unavailable'. This information is updated from our server every two weeks - so it is possible that items marked as 'Available' may actually have sold out by the time your order is placed. Conversely, out of stock items may have been received into stock during the working day. The term 'Currently Unavailable' means that we are currently unable to obtain supplies of this title for any one of the following reasons : (i) the composer/ publisher has died and no one is currently dealing with orders (ii) the publisher is failing to respond to repeated phone calls, faxes or emails (iii) we no longer supply titles from that publisher.

Backorders – Out of Stock Items.

If an item in our on-line catalogue is not marked as 'Available', or we have sold out of it, the item may have to be placed on 'Back Order' and sent on to you as soon as it is back in stock. There may be a small additional postage charge when the item is sent out to you, but no 'minimum charges' apply then or on your original order.

Basically we will charge you a packaging charge ONLY ONCE on any one order. Postage is always AT COST based on the weight of the parcel.

If an out of stock item becomes particularly difficult to obtain, we will keep trying to obtain the item unless you ask us to cancel the back order. If we discover that a title on backorder is 'Reprinting' or has become 'Permanently Out of Print' we will let you know. If you do not require a title that has been on backorder for some time, simply let us know and we will cancel the backorder.

Returns

Returns are not accepted unless by specific arrangement. Please ring first! Any queries relating to your delivery must be notified within 7 days of receipt. We are currently working to give you as much information about each title on our website, before you purchase it, as possible - including PDF images of the music, associated audio mp3 extracts, and an increasing amount of descriptive text and timings for each work. Because of Copyright Laws and Distance Selling Laws,we do not supply music to bands on a sale or return basis. Please ensure that you have quoted the correct arranger of the title you require, as a significant number of titles in our catalogue now have multiple arrangements made of them.

Payment

The fastest way to get your music despatched as quickly as possible is to pay by Credit or Debit Card. To account customers (Schools, Colleges, Universities, Community Groups and the Armed Forces who send us requisitions), we send an invoice with your order which should be paid 30 days EoM.

New Customers

We are anxious to provide both our existing customers and new customers with music as quickly as possible. However we must ask all new customers for payment with order. If you want the fastest service possible, quote your credit card number when ordering. We are of course happy to accept official orders from educational establishments and the Armed Services.

Overseas Customers

To our ever increasing number of overseas customers, literally from every part of the world, we ask you to pay by CREDIT CARD - it guarantees you the fastest service! Alternatively we can provide you with a Paypal invoice, or you can pay by bank transfer.

Postage & Packing

All orders dispatched to addresses in the UK will be subject to the following charges as a contribution to postage and packaging (a few regional variations may apply):

Retail Value          Postage 
Under £25.00         £2.95
£25.01-£49.99        £4.95
£50.00-£99.99        £7.95
Over £100              £9.95

UK Orders will be dispatched by the most economic means unless an alternative is requested. Special Delivery/Next Day is available at an additional charge. If the order is split, the appropriate charge for the whole order will be applied when the first part of the order is dispatched, with no further charges levied on the remainder of the order.

If you choose the UK Collection option, we will notify you when your order is ready for collection.

International orders will be dispatched by the most economic airmail, unless an alternative method is requested. Exact postage is charged on all international orders, with a minimum charge of £4.95.

Tax Charges

For orders made from the UK, 20% VAT is added when applicable. All other orders are VAT free. Prices shown are inclusive of UK taxes.

Delivery to EU member states

From July 2021, there have been changes to the way VAT applies when making Business to Consumer (B2C) supplies of goods delivered from the UK to EU states.

The Studio Music Customer Service Team’s objective is to ensure you receive the physical goods you have selected and ordered as quickly as possible, with minimum delay and without the need to separately pay VAT locally before taking delivery in EU states.

Our B2C courier arrangements define you the customer as the Importer of Record of these goods. Our carriage and packing fee incorporates associated costs and therefore our invoice will show items as zero rated exports for UK VAT purposes.

Our supply of goods will be treated as made on a B2C basis if a customer cannot supply a VAT number when ordering on behalf of a business or other type of organisation.
We hope this clarifies your delivery and duty/tax charges - if you have any questions do not hesitate to contact our Customer Services Team on +44 1933 448 200 or email sales@justmusicuk.com

Web Prices

Prices may be subject to change at any time without prior notice, however please take the time to read the following.

We stock in excess of twenty thousand titles sourced from approximately 150 different publishers from all over the world, who all bring out new catalogues at different times in the year, and seldom the same time two years in succession, and almost always without any warning. We do try to keep all our web prices very accurate, but price differences can and do happen. New stock can come in from any of our publishers with a price increase. When this is the case, we will always inform you first. Increasingly much of the music in our catalogue is imported from different countries with regularly (sometimes rapidly) fluctuating exchange rates.

Our prices are those set by the publishers - we neither inflate or discount any price.

Spare Part Availability

Some publishers do and some don't! Supplying spare parts in our experience is not a priority even with most of the publishing houses who do. The message here is, when ordering spare parts please be patient! Cost for spare parts is a minimum of £2.95 per part, and with some pieces significantly more!

Manuscript copies

With many companies now using computer generated scores & parts, hand-written parts are becoming much rarer. Where a set is in manuscript format, we do indicate this as "M/S". All musicians will appreciate that when they are purchasing hand written manuscript parts, the quality is never as good as the current generation of computer generated scores or previously engraved sets.

Privacy Policy

This privacy policy sets out how Just Music uses and protects any information that you give when you use this website and our commitment to ensure that your privacy is protected. The collection and processing of information and orders will be used in accordance with this privacy statement. Information provided is managed in accordance with Article 5 of the UK GDPR principles.

What we collect

We may collect the following information:

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have physical, electronic procedures and cyber protection to safeguard and secure the information we collect on-line.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes. In addition, analytics to help us understand more about the demographics of visitors to our website.
You can choose to accept or decline cookies however this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other third parties. When using these links to leave our site(s), we do not have any control over the other website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Right to correct

You may request details of personal information which we hold about you under the Data Protection Act 2018:

Just Music may change this policy from time to time by updating this page. We recommend that you check this page periodically to ensure that you are happy with any amendments.

Information sharing

We only disclose information to our employees and affiliates that need to know, to provide services, such as order processing and shipping, on our and your behalf. Some of those employees, contractors and affiliated organisations may be located outside of your home country. By using our website and services, you consent to the transfer of such information to them. In simple terms, we need to tell the postal and courier services who you are and where you live, so that we can ship your order to you.
In all other circumstances we will not sell, distribute, or release your personal information to third parties unless we are required to by law.

Complaints and feedback

Any complaints, returns or feedback, please contact us at 66-78, Denington Road, Wellingborough, Northants, NN8 2QH. Or call us +44 (0)1355 245 674 or sales@justmusicuk.com for more information.

How can I change, correct, or update the information on my account?

When ordering on JUSTMUSICUK.COM, you can select “My Account” to give us a different Ship-To Address or change your method of payment. 

How can I contact Just Music?

You can e-mail us at sales@justmusicuk.com or phone us on +44 (0) 1355 245 674

Just Music is a division of the Salvation Army Trading Company Ltd.
Salvation Army Trading Company Ltd. registered Company no. 2605817
The Salvation Army registered charity no. 214779 and in Scotland no. SC009359

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Brass Band FAQ